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Frequently Asked Questions

What are reed diffusers, and how do they work?

Reed diffusers are a flameless way to scent your space. The reeds soak up the fragrance oil and disperse it into the air. Simply insert the reeds into the diffuser bottle, and flip them periodically for a stronger scent.

How long do reed diffusers last?

Reed diffusers typically last between 2 to 4 months, depending on the oil, bottle size, room temperature, airflow, and number of reed sticks.

Can I adjust the strength of the scent from my reed diffuser?

Yes! Use more reeds for a stronger scent or fewer reeds for a lighter scent. Flipping the reeds regularly can also intensify the fragrance.

Are your essential oils 100% pure?

Yes, all of our essential oils are 100% pure/naturally sourced and free from additives, fillers, and synthetic fragrances.

What is the difference between essential oils and fragrance oils?

Essential oils are derived from natural plant sources, while fragrance oils can be synthetic or a blend of natural and synthetic components.

Usage and Safety

How do I clean up spilled diffuser oil?

Wipe up spills immediately with a paper towel and clean the surface with soap and water. Be cautious with wood or painted surfaces, as oil may cause damage.

Can I use essential oils directly on my skin?

Essential oils should not be applied directly to the skin without diluting them in a carrier oil (e.g., coconut or almond oil). Direct use may cause irritation.

Are your products safe for children and pets?

While our products are safe for general use, some essential oils and ingredients can be harmful to children and pets. Always use them in a well-ventilated area and keep them out of reach.

How should I store reed diffusers and essential oils?

Store them in a cool, dry place away from direct sunlight and heat sources.

Care and Maintenance

How often should I replace the reeds in my diffuser?

Reeds can become saturated over time. Replace them every 2-3 months or when the scent begins to fade.

Delivery and Returns

How long will it take to receive my order?

Shipping times vary depending on your location. Orders are usually processed within 2 days, and delivery typically takes 3-4 days.

Do you offer international shipping?

We currently do not ship outside of the UK.

What is your return policy?

We accept returns of unused and unopened products within 28 days of delivery.

What if my product arrives damaged?

If your product arrives damaged, please contact us within 7 days with photos of the damage, and we’ll assist you with a replacement or refund.

Delivery and Returns

Delivery and Returns

How long will it take to receive my order?

Shipping times vary depending on your location. Orders are usually processed within 2 days, and delivery typically takes 3-4 days.

Do you offer international shipping?

We currently do not ship outside of the UK.

What is your return policy?

We accept returns of unused and unopened products within 28 days of delivery.

What if my product arrives damaged?

If your product arrives damaged, please contact us within 7 days with photos of the damage, and we’ll assist you with a replacement or refund.

Terms and Conditions

Terms and Conditons

Last Updated: 11 December 2024

Welcome to Bahandi Scents and Fragrances (“we,” “us,” or “our”). By accessing or using our website bahandiscents.com (the “Site”), you agree to comply with and be bound by these Terms and Conditions (the “Terms”). Please read them carefully before making a purchase or using our services.

1. Acceptance of Terms

By accessing our Site or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, you should not use our Site or services.

2. Products and Services

We sell reed diffusers, essential oils, bath salts, and other aromatherapy products (the “Products”).

• Product Descriptions: We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that the information is error-free or complete.

• Allergies and Sensitivities: Customers are responsible for reading product descriptions and ingredient lists. Please test products for allergens and discontinue use if irritation occurs.

• Use and Safety: Our products are for external use only. Keep out of reach of children and pets. Please consult a healthcare professional before using our products if you are pregnant, nursing, or have medical conditions.

3. Orders and Payments

• Pricing: All prices are listed in British pounds and are subject to change without notice. Taxes and shipping fees are calculated at checkout.

• Order Confirmation: Once you place an order, you will receive an email confirmation. We reserve the right to cancel or refuse orders for any reason, including stock shortages or errors.

• Payment Methods: We accept Card Payments and Paypal . Payments must be completed before products are shipped.

4. Shipping and Delivery

• Shipping Policy: We ship to the United KIngdom only. Estimated delivery times are provided at checkout. We are not responsible for delays caused by couriers, customs, or unforeseen events.

• Shipping Fees: Shipping costs are calculated based on your location and the size of your order.

• Lost or Damaged Items: Please contact us within seven (7) of delivery if your order is lost or damaged. We will work with you to resolve the issue.

5. Returns and Refunds

• Return Policy: We accept returns on unused, unopened products within 28 days of delivery. To initiate a return, contact us at info@bahandiscens.com.

• Refunds: Approved refunds will be issued to the original payment method, excluding shipping fees.

• Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns of used products or products marked as “Final Sale.”

6. Intellectual Property

All content on this Site, including text, images, logos, and product descriptions, is the property of Bahandi Scents and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

7. Privacy Policy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our Products or Site.

• Our Products are sold “as is,” and we disclaim all warranties, including fitness for a particular purpose.

9. Indemnification

You agree to indemnify and hold harmless Bahandi Scents and Fragrances, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from your use of the Site or Products.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved exclusively in the courts of the United Kingdom.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: info@bahandiscents.com

Phone: 0044 204 568 5674

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